Spotify Love Letters

Product Design Case study

Love Letters is a Spotify feature that brings people together by using music as its medium. Why write a love letter, when you can say it with a playlist?

Client

Spotify

Services

Product Design / Strategy UI & UX Design

Industries

Tech & Music

Date

January 2023

The Key Problem 💡 How might we bring people together while using a Musical app? Why we chose to address this problem: The main reason is, because I absolutely love this product. I use it daily and whenever I always look forward to their new features (*E.g Spotify Wrapped). Also,I'm someone who believes that music holds so many memories, emotions and stories. The Solution 💡 A new feature concept for Spotify called Love Letters. It lets users send curated playlists to loved ones, timed for special moments, with a playful twist: the sender stays anonymous until the big reveal!

The Key Problem 💡 How might we bring people together while using a Musical app? Why we chose to address this problem: The main reason is, because I absolutely love this product. I use it daily and whenever I always look forward to their new features (*E.g Spotify Wrapped). Also,I'm someone who believes that music holds so many memories, emotions and stories. The Solution 💡 A new feature concept for Spotify called Love Letters. It lets users send curated playlists to loved ones, timed for special moments, with a playful twist: the sender stays anonymous until the big reveal!

App Screen with open sidebar

💡User research After conducting extensive research about Spotify's demographic and consumer base, these are my findings. 💡Methods used: - Desk research - Surveys - Interviews with samples of the target audience 💡Competitive Analysis During this phase, I explored the current competitor's in the market. The research findings indicated that Apple Music, Deezer and SiriusXM are the strong players in the market. 💡User Testing Conducted user testing with 4 different candidates. The testers were within the Spotify's demographic of 18-35 year olds. Test consisted of 15 minute prototype testing using a mobile device while utilizing Figma's mirroring feature. 80% of participants found this prototype intuitive, while 20% had minor inconviniences while interacting with UI elements. After hi-fi testing, we continued to improve upon the usability and visual design of our prototype until we came to our final iteration.